Privacy Policy

1. Introduction

Welcome to Edu Cert Hub (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://educerthub.com or engage with our services, including IELTS, OET, PTE, Spoken English, and study abroad consulting. Please read this policy carefully. If you do not agree with the terms, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

Register for a course or free demo class
Fill out contact, inquiry, or enrollment forms
Subscribe to our newsletter or updates
Contact us via email, phone, or WhatsApp
Participate in surveys, webinars, or free workshops

This may include:

Name, email address, and phone/WhatsApp number
Academic background, qualifications, and English test history
Study abroad preferences, target countries, and desired universities
Payment and transaction information (processed securely through third-party gateways)
Profile information if you create an account on our platform

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, such as:

IP address, browser type, operating system, and device information
Pages visited, time spent, navigation paths, and referral URLs
Cookies and similar tracking technology data (see our Cookies section for details)

2.3 Information from Third Parties

We may receive limited information about you from:

Social media platforms (if you interact with our official pages or ads)
Educational partners, affiliates, or institutional representatives
Secure payment processors (transaction status and confirmation only)
Service providers that help us improve our offerings and user experience

3. How We Use Your Information

We use the information we collect in the following ways:

To Provide and Manage Services – To register you for courses, process payments, grant access to learning materials, and facilitate live classes or personal tutoring sessions.
To Communicate with You – To send you course updates, class schedules, test reminders, promotional offers (with consent), and responses to your inquiries via email, WhatsApp, SMS, or phone.
To Personalize Your Experience – To tailor course recommendations, study plans, and content based on your proficiency level, target test (IELTS/OET/PTE), and study abroad goals.
To Improve Our Services – To analyze website usage, feedback, and performance data to enhance our platform, curriculum, and user experience.
For Marketing Purposes – To inform you about new courses, workshops, discounts, and educational resources, subject to your prior consent where required by law.
For Administrative and Legal Reasons – To maintain student records, issue certificates, comply with applicable laws, prevent fraud, and enforce our Terms and Conditions.

4. How We Use Your Information

We value your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

With Trusted Service Providers: We share information with third-party vendors who assist us in operations such as payment processing (e.g., JazzCash, EasyPaisa, Stripe), email delivery, customer support, and website hosting. These partners are bound by confidentiality agreements and may only use your data to provide services to us.
With Educational and Institutional Partners: If you apply for university admissions or visa counseling through our study abroad services, we may share necessary academic and contact details with partner institutions, embassy consultants, or authorized educational agents—only with your explicit consent.
For Legal and Safety Reasons: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Edu Cert Hub, our users, or the public.
During Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you and explain your choices regarding your data in such circumstances.
With Your Consent: We may share information for any other purpose clearly disclosed at the time you provide the information, and only with your permission.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards designed to protect the security, confidentiality, and integrity of your personal information. Our security measures include:

Encryption: Sensitive data, such as personal details and communications, is encrypted during transmission using Secure Socket Layer (SSL) technology.
Access Controls: We restrict access to your personal information to authorized employees, trainers, and service providers who need the information to perform their job functions.
Secure Infrastructure: Our website and data are hosted on reputable, secure servers with firewall protection and regular security monitoring.
Regular Security Assessments: We periodically review and update our security practices to address new threats and vulnerabilities.

Please note that while we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking all reasonable steps to safeguard your data.

You also play a role in protecting your information. We advise you to keep your account credentials confidential, use strong passwords, and log out of shared devices after using our services.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Our Retention Guidelines Include:

Active Students & Enquiries: We retain the data of active students and recent enquiries for the duration of the course and for up to 3 years afterward for academic records, certification verification, and follow-up support.
Marketing & Communications: If you have subscribed to our newsletter or marketing communications, we retain your contact information until you opt out or request deletion.
Financial & Transaction Records: Payment and billing information is retained for 7 years to comply with accounting, tax, and financial regulations in Pakistan.
Website Analytics: Automatically collected non-personal data (e.g., cookies, usage statistics) may be retained for up to 26 months for analytical purposes.

6.2 Deletion of Information

Once the retention period expires, we will securely delete or anonymize your personal data so that it can no longer be associated with you. You may also request early deletion of your data, subject to any legal obligations that require us to retain certain records.

If you have any questions about our data retention practices or wish to request the deletion of your data, please contact us using the details provided in the Contact Us section.

7. Your Privacy Rights

Depending on your location and applicable data protection laws (including Pakistan’s evolving data protection framework), you may have certain rights regarding your personal information.

7.1 Rights You May Have Include:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You may update or correct inaccurate or incomplete information in your profile or records.
Right to Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
Right to Object or Restrict Processing: You may object to, or request restriction of, how we process your information in specific circumstances.
Right to Data Portability: Where applicable, you can request a structured, commonly used, and machine-readable copy of your data for transfer to another service provider.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7.2 How to Exercise Your Rights

To make a request regarding your privacy rights, please contact us at info@educerthub.com from the email address associated with your account. For security purposes, we may need to verify your identity before processing your request.

We will respond to legitimate requests within a reasonable timeframe, typically within 30 days. If we require more time or if your request is complex, we will notify you of the extension and reason.

7.3 Lodging a Complaint

If you believe we have not addressed your concern satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies as described in this policy.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, login status, and other information to improve functionality and performance.

8.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (e.g., session management, security). These cannot be disabled.
Performance Cookies: Collect anonymous data about how visitors use our site (e.g., Google Analytics) to help us improve its performance and user experience.
Functional Cookies: Remember your preferences, such as language selection or region, to provide a more personalized experience.
Advertising/Marketing Cookies: Used to deliver relevant ads (e.g., on Facebook or Google) based on your browsing behavior and interests. These are optional and require consent.

8.3 Managing Your Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can usually:

Block or delete cookies via your browser settings
Use private/incognito browsing modes
Opt out of specific third-party advertising cookies via platforms like the Digital Advertising Alliance

Please note that disabling certain cookies may affect the functionality and performance of our website.

8.4 Third-Party Tracking

We may use services such as Google Analytics, Facebook Pixel, and LinkedIn Insight Tag to understand how users engage with our site. These third parties may place their own cookies and collect data in accordance with their own privacy policies.

9. Third-Party Links

Our website may contain links to external websites that are not operated by us, such as:

Official testing bodies (British Council, IDP, OET, Pearson PTE)
University websites and admission portals
Visa and immigration authorities
Payment gateways (JazzCash, EasyPaisa, Stripe)
Educational resources and practice material websites
Social media platforms (Facebook, Instagram, YouTube, LinkedIn)

9.1 Disclaimer

We are not responsible for the content, privacy policies, or practices of any third-party websites. Clicking on external links is at your own risk. We encourage you to review the privacy policy and terms of service of every site you visit.

9.2 Affiliate & Partner Links

Some links may be affiliate or referral links, which means we may earn a small commission if you make a purchase or register through them, at no extra cost to you. These links help support our free educational resources and services.

10. Children's Privacy

Our services are not directed to individuals under the age of 16 (“Children”). We do not knowingly collect, use, or disclose personal information from children without verifiable parental consent.

10.1 Age Restrictions

IELTS, OET, and PTE preparation courses are intended for students aged 16 and above, typically for higher education or professional purposes.
Spoken English courses may accept younger students, but only with explicit consent from a parent or guardian.
Study abroad counseling is offered to students who are at least 16 years old or accompanied by a guardian.

10.2 Parental Controls and Consent

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@educerthub.com. We will take steps to verify the relationship, remove such information from our records, and terminate any related account if applicable.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

11.1 Notification of Changes

For minor changes (e.g., clarifications, formatting), we may update the policy without direct notification.
For significant changes that affect your rights or how we handle your data, we will notify you through one or more of the following:
- Email to the address associated with your account
- A prominent notice on our website or student portal
- Notification within our mobile app (if applicable)

11.2 Your Continued Use

Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to periodically review this page for the latest information on our privacy practices.

Last updated: January 2026

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. We are committed to addressing your privacy-related inquiries in a timely and transparent manner. You may find our contact information on Contact Us Page.